Atera IT Autopilot

Atera IT Autopilot is a revolutionary autonomous AI IT technician designed for IT departments and MSPs (Managed Service Providers). As one of the core AI capabilities of the Atera platform, IT Autopilot autonomously executes various IT operations tasks, from Remote Monitoring and Management (RMM) to ticketing, patch management, and network discovery. The platform integrates AI Copilot assistance to help IT professionals resolve issues more efficiently. Atera provides a complete IT management solution including remote access, IT automation, Professional Services Automation (PSA), and more, consolidating all IT business functions into a single platform, reducing tedious operations, improving control, and enabling IT teams to shift from reactive response to proactive management.

Remote Monitoring and Management (RMM)

Comprehensive monitoring of endpoints, servers, and networks with real-time alerts and threshold configuration. Supports Windows, Mac, Linux systems, and SNMP device monitoring.

AI Autonomous Agents

IT Autopilot autonomously executes IT tasks such as troubleshooting, software installation, and system maintenance, reducing manual intervention and improving operational efficiency.

Ticketing and Helpdesk

Intuitive ticketing system supporting automated ticket creation, assignment, and tracking. Integrated with email and phone systems for complete customer service management.

Patch Management

Automated software and system patch deployment supporting third-party application patches, ensuring all devices remain up-to-date with latest security patches.

Network Discovery

Automatically scans and discovers all devices on the network, generates network topology diagrams, and identifies potential security vulnerabilities and configuration issues.

IT Automation and Scripting

Powerful scripting engine supporting PowerShell, Python, Bash, and more. Create automated workflows to execute repetitive tasks with one click.

Remote Access and Support

Integrates with Splashtop and other remote access tools for secure remote control and screen sharing, quickly resolving user issues.

Reporting and Analytics

Generate detailed IT operations reports and analytics dashboards for data-driven decision making and demonstrating service value to clients.

1. Visit the registration page to create an Atera account and start a 30-day free trial. No credit card required.

2. After logging in, add devices to the dashboard by downloading and deploying Atera Agent to target devices, or use network discovery for automatic scanning.

3. Configure monitoring policies and alert thresholds. Create custom profiles for different device types to ensure you only receive critical alerts.

4. Set up automation profiles defining tasks to execute automatically such as software installation, patch deployment, and disk cleanup.

5. Enable IT Autopilot functionality to let AI autonomously handle common IT issues and maintenance tasks, reducing manual intervention.

6. Use the ticketing system to manage customer requests with email integration and automated ticket creation, tracking SLA and service quality.

7. Generate reports and demonstrate service value to clients using Atera's analytics capabilities to optimize IT operations efficiency.

Per-Technician Pricing Model

Unique pricing model charges per technician rather than per device, allowing unlimited device management. Ideal for MSPs managing large numbers of endpoints.

All-in-One Platform

Integrates RMM, PSA, remote access, patch management, network discovery, and more in a single platform. No need for multiple disparate tools.

AI-Driven Autonomous Operations

IT Autopilot autonomously executes common IT tasks, shifting from reactive response to proactive management, dramatically reducing manual workload.

Rapid Deployment and Ease of Use

Cloud-based architecture requires no server installation. Agent deployment is simple and intuitive with a user-friendly interface for quick team onboarding.

Flexible Integration Ecosystem

Supports integration with mainstream IT tools including Acronis, Bitdefender, IT-Glue, Keeper, Zapier, and more for extended platform capabilities.

All Plans Include:

• Unlimited devices
• 24/7 customer support
• Free training and onboarding
• 30-day free trial

Atera uses a per-technician pricing model with unlimited device management. Prices subject to official website, see pricing page for details.

• Help Center: https://support.atera.com/ - Comprehensive knowledge base and user guides
• Atera Academy: https://www.atera.com/atera-academy/ - Free training courses and certifications
• Community Forum: https://www.atera.com/community/ - Connect with other MSPs and IT professionals
• Customer Support: 24/7 customer support available via phone, email, and live chat
• API Documentation: https://github.com/ateraofficial/atera-api - Developer API documentation

Download Clients

Atera is a cloud-based platform primarily accessed through web browsers.

• Web Console — Supports all modern browsers
• Windows Agent — Download from console for deployment
• macOS Agent — Download from console for deployment
• Linux Agent — Download from console for deployment
• iOS App — Mobile management (if available)
• Android App — Mobile management (if available)

Visit features page for latest product information.

Related Tools

• Filmora — AI video editing software for creating IT training videos
• Yorph AI — AI data analytics platform for analyzing IT operations data and performance metrics
• Transor — AI translation tool for multi-language IT documentation and ticketing

Integration Partners

• Acronis — Backup and disaster recovery
• Bitdefender — Endpoint security
• IT-Glue — IT documentation management
• Splashtop — Remote access
• Keeper — Password management
• Zapier — Workflow automation

Other Resources

• Customer Stories — Learn how other MSPs use Atera
• Product Roadmap — See upcoming features
• Contact Sales — Get enterprise customization