ChatWize.ai

ChatWize.ai positions itself as a high-converting automated agent, going beyond a simple FAQ bot. It is designed to automate customer support, qualify leads, manage knowledge, and integrate with business systems through APIs.

The main use cases include providing 24/7 omnichannel customer support, acting as a lead and sales qualification machine, and centralizing knowledge management. It targets businesses looking to reduce support costs, increase team productivity, and improve customer satisfaction by automating repetitive inquiries and processes.

• 24/7 Support: The chatbot provides non-stop answers, enhancing customer satisfaction and operational efficiency by being available at all times.
• Human Escalation: It seamlessly shifts complex issues requiring empathy to human agents for personalized solutions directly from the live chat interface.
• Lead Collection: The tool automates lead generation by proactively qualifying leads, helping to increase conversions and boost marketing efforts.
• Chat History: Users can access and utilize past interactions to provide personalized and context-aware support to customers.
• Smart Q&A: It delivers instant, precise answers by leveraging your uploaded business data, ensuring responses are accurate and relevant.
• Conversation Labeling: Interactions are automatically categorized to analyze customer behavior and seamlessly improve chatbot performance over time.
• Multi-Agents Chatbot: This feature reduces operational costs and improves service efficiency through automated coordination between multiple AI agents.
• Use Your Own Data: You can customize the chatbot's responses by training it on your specific content from documents, websites, and other sources.
• Function Calling (APIs): ChatWize can securely call external APIs to retrieve information (like order details) or execute actions within your own CRM system.
• 100% On-Brand Customization: The chatbot interface is fully customizable to adopt your brand's colors, typography, logos, and agreed-upon Tone of Voice.

• Step 1: Feed with your data: Upload or connect your business data sources such as your website, PDFs, Word files, or YouTube videos to train the AI.
• Step 2: Style to your brand: Customize the chatbot's appearance by applying your brand's colors, logo, typography, and tone of voice to align with your identity.
• Step 3: Publish anywhere: Embed the chatbot on your website, share a direct link, integrate it into your app, or set up a secure private portal for users.
• Step 4: Monitor and handoff: The AI will handle conversations automatically, seamlessly handing off to a human agent via the built-in live chat when personal help is needed.

• Proven High ROI: Businesses can save up to €150,000+ per year by reducing reliance on full-time support agents, with measurable gains starting from the first month.
• High Ticket Automation: Up to 74% of all Level 1 and Level 2 support tickets are fully and correctly resolved automatically, tripling support team capacity.
• Significant Productivity Boost: AI support makes existing employees 10x more efficient, allowing teams to handle higher workloads or focus on premium sales activities.
• Reduced Customer Drop-offs: The tool ensures a 90% decrease in customers dropping off after the first contact by providing instant answers, reducing churn.
• Exceptional Answer Accuracy: The AI maintains 99.99% answer accuracy by being strictly bound to your selected source data, preventing hallucinations.
• Omnichannel 24/7 Support: It offers true on-demand support across channels, centralizing all conversations in an All-in-One Inbox, even outside business hours.
• Seamless Human Handoff: Conversations are smoothly transferred to human agents when specific empathy is required, ensuring a continuous customer experience.
• Multilingual Capability: The chatbot can handle conversations and provide answers in over 95 languages, catering to a global audience.

• Documentation: Access comprehensive guides and documentation at the Docs page.
• Email Support: Contact the support team directly via email at hello@chatwize.ai.
• Book a Demo: Schedule a free 30-minute call for personalized setup assistance and questions via the Calendly link.

Web application — accessible directly in browser at https://app.chatwize.ai, no download required.