Aira

Aira is positioned as an affordable, AI-based business answering service designed to ensure small businesses never miss a call. It functions as a virtual receptionist that operates around the clock, handling customer inquiries, collecting information, and scheduling appointments automatically.

The tool is primarily used for managing inbound customer calls, qualifying leads, and automating appointment bookings. Its target audience includes small business owners, solo practitioners, and professionals across various industries such as real estate, law firms, automotive services, general contractors, property management, and beauty salons who need reliable call handling without the cost of a full-time receptionist.

• 24/7 AI Answering: The AI receptionist answers every call on the first ring, day or night, ensuring no customer is left waiting or sent to voicemail.
• Instant Call Summaries: After each call, an AI-generated summary of the conversation is sent directly to the user, providing key details without needing to listen to full recordings.
• Appointment Scheduling: The service can automatically book appointments by checking calendar availability in real-time and sending callers a link to schedule.
• Customizable Information Collection: Users can customize what details the AI asks from callers, such as name, email, or specific project details, and receive this information via text or email.
• Call Transfer: The AI can be configured to seamlessly transfer important or urgent calls directly to the user or specific team members based on predefined rules.
• Multi-language Support: The answering service can handle calls in 31 different languages, making it suitable for businesses with diverse customer bases.
• CRM & API Integrations: Aira integrates with popular tools like Zapier, HubSpot, and Pipedrive to streamline workflow and data management.
• Professional Voice Greetings: Users can create custom greetings that reflect their brand's personality and change them for holidays or promotions.
• Performance Analytics: The dashboard provides detailed analytics on call volume, average call time, and appointments booked to help users track performance.

• Step 1: Sign Up and Choose a Number: Create an account and either connect your existing business phone number or select a new toll-free or local number with your area code.
• Step 2: Customize Your AI Agent: Set up a custom greeting, choose a high-quality voice, and input key information about your business, services, and hours into the knowledge base.
• Step 3: Configure Call Handling: Define what information to collect from callers, set up rules for call transfers, and connect your calendar for appointment scheduling.
• Step 4: Test the Service: Make test calls to your new number to fine-tune the AI's responses and ensure it handles questions according to your business script.
• Step 5: Go Live: Once satisfied, set the answering service live to start having Aira answer all incoming calls automatically.
• Step 6: Review Summaries and Recordings: Check your dashboard or email for instant call summaries and access call recordings to stay informed about customer interactions.

• Affordable Pricing: Costs less than $25 a month to start, which is significantly cheaper than traditional human answering services or hiring a receptionist.
• Always Available: Provides 24/7 coverage without the limitations of human staff, ensuring calls are answered even after hours, on weekends, or during peak times.
• High-Quality, Human-Like Interaction: Uses advanced AI with natural, human-like voices to provide a professional and polite customer experience.
• Easy and Quick Setup: The service can be set up in minutes with a simple process, and support is available via email, chat, or phone for assistance.
• Captures Precise Details: Unlike basic voicemail, the AI engages callers in conversation to capture exactly the information the business needs.
• Scalable Capacity: Can handle multiple calls simultaneously without dropping any, unlike a single human receptionist.
• No Long-Term Contracts: Offers flexible monthly plans without requiring long-term commitments, making it low-risk for businesses to try.

• Email Support: Users can contact the support team via email for assistance with setup, configuration, or troubleshooting.
• Chat Support: Live chat support is available to provide real-time help and answer questions directly within the user dashboard.
• Phone Support: Users can call for support, as indicated by the contact number provided on the website.
• Dedicated Customer Success Manager: Available for Pro and Enterprise plan subscribers for personalized, ongoing support and account management.

Web application — accessible directly in browser at [https://app.getaira.io/](https://app.getaira.io/, no download required.