HoverBot

HoverBot is an intelligent AI chatbot platform designed specifically for marketplaces and ecommerce teams. Through product-aware chatbots, HoverBot captures leads, answers product questions, and enables conversational shopping experiences. The platform supports 50+ languages, provides 24/7 automated customer service, and features complete security protection, real-time analytics, and privacy safeguards. HoverBot's core strengths lie in its three major agent skills: Chat-to-Buy (conversational shopping), Lead Generation, and Product Support, helping businesses convert conversations into revenue while improving conversion rates and customer satisfaction.

1. Intelligent Agent Skills

• Chat-to-Buy (Conversational Shopping): Understands product catalog and guides customers from browsing to purchase, smart product recommendations based on customer needs and preferences, bundle and accessory suggestions, seamless checkout handoff, captures structured purchase intent
• Lead Generation: Automatically identifies buying intent, collects contact information naturally during conversations, automatic lead qualification, collects detailed customer preferences, increases lead conversion rates
• Product Support: 24/7 instant responses to common questions, real-time product assistance through API calls, automated FAQ handling, escalates complex issues to humans, reduces support ticket volume

2. Real-Time Response and Automation Instantly responds to customer queries, automates repetitive questions and support tasks, team focuses on high-value work, handles high volumes without adding headcount, smooth handover to humans when needed

3. Convert Conversations into Revenue Turns product questions into leads, quotes, and purchases, intelligent recommendations guide visitors from inquiry to purchase intent, product-aware conversations drive purchases, captures purchase intent and routes to checkout or CRM

4. Multilingual Support Supports 50+ languages, built-in multilingual support and localization, reaches global audiences, automatic language detection and switching, multilingual RAG architecture

5. Safe by Design Human-in-the-loop for sensitive topics, PII masking by default, full audit logs of changes and conversations, set guardrails to define what bot can say, keep sensitive topics for humans, complies with privacy and compliance standards

6. Always Improving Real-time monitoring of what customers actually ask, unanswered questions automatically flagged for review, knowledge base insights to surface gaps and weak spots, improves every week with real data, tracks questions, conversions, and knowledge base gaps, each release makes the bot smarter

7. Built for Teams Role-based access control, shared workspace for sales, support, and product teams to collaborate, analytics to track usage, resolution rates, and lead quality, team members see only what they need, collaborate to improve bot performance

8. Quick Deployment and Integration Simple embed code integration, 4-step quick start process, customize brand and personality, connect docs, FAQs, and APIs, define guardrails and escalation rules, real-time conversation monitoring and analytics

4-Step Quick Start

1. Create & Customize

   • Set up your chatbot
   • Pick its personality
   • Match it to your brand

2. Train & Configure

   • Connect your docs, FAQs, and APIs
   • Define guardrails and escalation rules
   • Configure knowledge base

3. Automate with Agent Skills

   • Turn on lead generation skills
   • Enable product support skills
   • Configure Chat-to-Buy functionality
   • Handle real workloads

4. Embed & Monitor

   • Drop the widget on your site
   • Watch conversations in real time
   • Improve based on analytics

Embed Code Example

<!-- HoverBot Widget Code -->
<script>
window.HOVERBOT_CONFIG = {
  botId: "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
  nonce: "hb-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
}
</script>
<script async src="https://cdn.hoverbot.ai/widget.js"></script>

Improve Efficiency

• Automate repetitive tasks
• 24/7 customer service
• Reduce manual workload
• Fast response times
• Scale support capabilities

Increase Revenue

• Improve conversion rates
• Increase order value
• Capture more leads
• Reduce cart abandonment
• Intelligent product recommendations

Improve Experience

• Instant responses
• Personalized interactions
• Multilingual support
• Consistent service quality
• Improve customer satisfaction

Data-Driven

• Real-time analytics and insights
• Identify knowledge base gaps
• Track performance metrics
• Continuous improvement
• Data-based decisions

Secure and Reliable

• PII protection
• Compliance guarantees
• Audit trails
• Access control
• Content guardrails

Pricing Notes:

• HoverBot is currently in design partner phase
• Inviting marketplaces and ecommerce teams to participate
• Provides free demo and trial
• Works closely with customers to customize features
• No credit card required to start
• Contact: hi@hoverbot.ai